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Frequently Asked Questions

The following are the most frequently asked questions Eataly Vino - Chicago has heard from its users. If you have a question or would like to tell us about a great bottle of wine, please Contact Eataly Vino - Chicago, we're interested in hearing from you.
Q. What is your discount policy?
A. We offer 10% off 6, 15% off 12 regularly priced bottles of still or sparkling wine. There are no discounts on Wine Clubs, Gift Boxes or Spirits. Discounts cannot be combined with other offers. 
Q. What is your return policy?
A. Unconsumed corked or otherwise compromised bottles may be returned in-store for a replacement bottle, wine purchase exchange, or store credit.  Returns are only accepted for purchases placed in the last 30 days since we cannot control how the wine was stored once it left our possession. Wines over 10 years of age cannot be returned.
Q. How do I check the status of my order?
A. For local deliveries, you will receive an e-mail notifying you of your driver and route so that you can follow on-line. For shipping, you will receive tracking from the shipping company based on your location, typically Fedex. Depending on when you ordered, tracking may take up to 3-5 business days to appear. 
Q. The image I see of the wine is from a different vintage than stated. Which vintage do you have?
A. Vintages change faster than we can photograph bottles so always refer to the name and not the picture to identify the year of production.
Q. Can I use a gift card to place an order online?
A. Gift cards are only valid in-store.
Q. How accurate is your inventory?
A. Eataly Vino updates the inventory twice a day, around 2pm and 7pm. We have a fast-moving store and apologize in advance for items being sold out in store and still show available on the website.
Q. Do you charge my card as soon as an order is placed?
A. No. We put a pending hold on the amount while we confirm the quantity and availability of the wine. Once confirmed, we will charge your card in full.
Q. Do you ship out orders when placed?
A. Local delivery is seven days a week.  Assuming all wines are in stock, orders received before 2PM are delivered same day. Orders placed after that time will be delivered next day. For items requiring shipping, we will have pickups twice a week, but will hold for weather at your request. 
Q. I don't see the wine I want listed on your website. Is it available?
A. If you are looking for something and don't see it, use the Purchase Request form on the website and we will check on availability. 
Q. Can I place an order for pickup in store?
A. Yes. You can choose in-store pickup at checkout. We will hold your order at the Guest Relations Desk for up to 30 days. Just give your name and the order number when you come to pick up and we will retrieve your order. If you do not pick up within the 30-day period, you will be charged a 15% restocking fee unless otherwise agreed with the Wine Team.